Privacy Policy

Signum is a commercial software product for operators, advisors, and teams. Using it often involves personal information, business records, and workflow data. This policy explains the main privacy settings around that use.

We try to collect only what we need, use it for sensible product purposes, and protect it with reasonable safeguards.

We may collect the following categories of information:

• Account information such as your name, email address, organisation, role, and account preferences.
• Usage information such as product interactions, activity logs, feature usage, session information, and product events.
• Technical information such as browser type, operating system, device identifiers, IP address, and related diagnostic data.
• Customer content such as business information, contacts, notes, records, and other data entered into Signum by you or your organisation.

We may collect information directly from you when you create an account, use Signum, contact us, request support, or submit content into the system.

We may also collect information through product usage, cookies, analytics tools, connected integrations, and service providers that help us run the platform.

• To provide, operate, and maintain Signum.
• To authenticate users, protect accounts, and maintain platform security.
• To improve performance, reliability, product design, and feature quality.
• To provide customer support and respond to requests.
• To communicate service notices, operational updates, and product changes.
• To meet legal, regulatory, and compliance obligations.

Signum uses cloud infrastructure and related service providers to host, store, and process information. This may include hosting, database, authentication, analytics, and monitoring providers.

Information may be stored in Australia or overseas depending on the providers we use and how the service is delivered.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Depending on the system and context, this may include access controls, encryption, logging, and role-based restrictions where appropriate.

We generally retain information while an account or workspace remains active and while it is reasonably needed to provide the service.

We may also retain information for a reasonable period where required for legal, operational, audit, dispute, fraud prevention, or security purposes.

When information is no longer reasonably required, we will aim to delete it or de-identify it.

We may use carefully selected third-party providers to help deliver Signum, including providers for hosting, analytics, authentication, payment processing, and customer communications.

These providers may process information on our behalf as part of supplying the service.

We do not sell personal information.

Some service providers we use may operate internationally or store data in jurisdictions outside Australia.

Where that happens, we take reasonable steps to work with providers we trust and to protect information in a way that is appropriate for the service.

You may request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion where appropriate.

Some requests may depend on legal, security, contractual, or operational limits, but we will review each request in a practical and reasonable way.

To make a request, contact us using the details below.

Signum may use cookies and similar technologies for authentication, security, remembering preferences, and understanding product usage.

We may also use limited analytics to understand performance, reliability, and how people use the service.

You can control cookies through your browser settings, although some product functions may not work properly if essential cookies are disabled.

We may send service-related communications such as account notices, security alerts, billing updates, and product operational messages.

If we send optional marketing communications, you can unsubscribe from those communications at any time.

If a significant data breach occurs, we will respond in line with our legal obligations and the circumstances of the incident.

Where required by Australian law, including applicable notifiable data breach obligations, we may notify affected individuals and regulators.

We may update this Privacy Policy from time to time as Signum evolves, our data practices change, or the law requires it.

We will aim to keep changes clear and practical. Your use of Signum is also subject to our Terms of Service.

Apollo Advisors Pty Ltd
ABN 34 346 108 139
International Tower 3
Level 17, 300 Barangaroo Ave
Barangaroo NSW 2000
Australia

For privacy questions, access requests, correction requests, or deletion requests, contact support@signumos.com.