Terms of Service

Signum is provided by Apollo Advisors Pty Ltd ABN 34 346 108 139 of International Tower 3, Level 17, 300 Barangaroo Ave, Barangaroo NSW 2000, Australia. In these terms, “we”, “us” and “our” mean Apollo Advisors Pty Ltd.

“Customer Data” means data submitted to or generated in a workspace, including contact, company, relationship, task, note, interaction, pipeline, time and workflow data. “Priority Engine” means Signum's rules-based system that ranks or presents work signals and suggested next actions from workspace data. “Service” means Signum's websites, application and related account features.

You must be at least 18 years old to use the Service. If you use it for an organisation, you confirm that you have authority to bind that organisation and that it is responsible for the acts and omissions of its authorised users.

Workspaces can have owners, administrators and members. Owners and administrators can manage membership and invite eligible people. You must keep credentials secure, use accurate account information and promptly tell us if you believe an account has been compromised. You may only access workspaces for which you are authorised.

Subject to these terms and any applicable paid plan, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service for your internal business purposes during the relevant subscription period.

• use the Service lawfully and in accordance with these terms;
• not bypass security, access controls, rate limits or workspace permissions;
• not probe, disrupt, reverse engineer or interfere with the Service except to the extent a restriction cannot lawfully apply;
• not submit unlawful, infringing, deceptive, harmful or privacy-violating content; and
• not use the Service to make decisions that unlawfully discriminate or that you are not entitled to make.

You retain your rights in Customer Data. You grant us the limited rights needed to host, copy, process, transmit and display Customer Data to provide, secure, support and maintain the Service, comply with law, and perform these terms.

You are responsible for Customer Data and for ensuring that its collection, use and disclosure through the Service is lawful, accurate and appropriately authorised. This includes personal information about contacts, clients, prospects and other people who are not users of the Service.

Each party must protect the other party's non-public confidential information using reasonable care and may use it only to perform or receive the Service, except where disclosure is required by law or the information becomes public through no breach of these terms. We may use aggregated or de-identified information that does not identify you or an individual to operate and improve the Service.

The Priority Engine and related guidance features organise and recommend work using Customer Data. They are decision-support tools only. They do not replace your professional judgement and are not legal, financial, employment, credit, insurance or other regulated professional advice.

Certain features use OpenAI to generate guidance, contact-question answers, outreach drafts or daily-briefing audio from limited workspace context. You must review output before using it, remain responsible for decisions and communications made from it, and must not use an AI feature for a prohibited or high-impact decision about an individual. Our handling of the associated data is described in the Privacy Policy.

The Service relies on third-party providers for infrastructure, authentication, payment processing, email delivery, AI assistance, analytics, error monitoring and optional enrichment. A provider's service may be subject to its own terms and privacy practices. We are not responsible for third-party services except to the extent required by law or expressly agreed in writing.

Optional enrichment may obtain professional or company information from RocketReach when a workspace requests it. You are responsible for ensuring you have an appropriate basis to request and use that information.

Paid features may require a subscription. Fees, billing interval, included features, currency, and any tax Signum collects are shown at checkout or in the relevant plan. Payments are processed through Stripe. You must provide accurate billing information and authorise us and our payment provider to charge the applicable fees.

You may cancel a subscription through the available billing tools or by contacting us. Cancellation stops future renewals but does not ordinarily refund fees already paid, unless required by law or we agree otherwise. We may change fees or plan inclusions for a future billing period with reasonable prior notice where practicable.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable guarantees under the Australian Consumer Law. Where the law permits us to limit a remedy for a failure to comply with a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

We aim to keep the Service available and useful, but do not promise that it will be uninterrupted, error-free or suitable for every purpose. We may carry out maintenance, release updates, change or discontinue features where reasonably necessary to operate, secure or improve the Service. We do not offer an enterprise service-level agreement unless we agree otherwise in writing.

We provide support through the channels we make available. We will use reasonable efforts to give notice of a material adverse change where practicable, but may act without notice where needed for security, legal or urgent operational reasons.

We may suspend or restrict access where reasonably necessary for non-payment, a material breach, security risk, suspected unlawful use, protection of other users, or compliance with law. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue before suspension or termination.

You may stop using the Service at any time. When access ends, the right to use the Service ends. Signum currently provides a limited activity export for authorised workspace managers, rather than a general self-service export of all Customer Data. Contact us before ending a subscription if you need assistance with a data-access or deletion request; any request will be assessed under our Privacy Policy and applicable law.

We and our licensors own the Service, including its software, design, documentation, workflows, branding and related intellectual property. These terms do not transfer ownership of that intellectual property to you.

If you provide feedback, suggestions or ideas about the Service, you allow us to use them without restriction or compensation, provided we do not identify you as the source without your permission.

Subject to the next paragraph, neither party is liable for indirect, consequential, special or punitive loss, or loss of profit, revenue, opportunity, goodwill or data, to the extent that exclusion is permitted by law.

To the maximum extent permitted by law, our total liability arising out of or in connection with the Service or these terms is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim. Nothing in this section excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

We may change these terms for legal, security, operational or commercial reasons. For material changes, we will give reasonable prior notice where practicable. If you do not agree to a change, you may stop using the Service before it takes effect. Continued use after the effective date means you accept the updated terms.

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of its courts and the courts entitled to hear appeals from them. If part of these terms is unenforceable, the rest remains in effect. These terms and the Privacy Policy form the agreement between you and us about the Service, unless we have agreed different written terms with your organisation.

Apollo Advisors Pty Ltd
ABN 34 346 108 139
International Tower 3, Level 17
300 Barangaroo Ave, Barangaroo NSW 2000, Australia

Questions about these terms: support@signumos.com